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Returns/Exchanges

Returns

If the Goods are defective, we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days from receipt of the returned goods or 30 days from refund approval following inspection of the faulty goods.

Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

We will accept the return of non-faulty goods returned within 7 days of you receiving them, where the goods are returned in their original packaging and in a resalable condition.

Non faulty goods will be inspected upon return in order to ensure whether goods are considered resalable is at the discretion of the Company.

The cost of returning non faulty goods must be borne by the customer.

Any goods returned after 7 days will not be entitled to any refund whatsoever.

Personalised goods are non-refundable.

Shipping Damage

If you receive an item that has been damaged during shipping, we will either replace the item or ship replacements parts (if for example the item requires assembly and some parts are missing or damaged). We will ship replacement products or parts via normal shipping methods. We may need your assistance in filing a claim with the shipping company that damaged the items. If you can, take a picture of the package when it arrives if it is damaged. We appreciate your cooperation. We will collect any damaged merchandise that must be returned to us.